These are the terms on which we will supply orders to you that are placed on www.myrikshaw.co.uk (each an Application). Read these terms carefully before you use an Application. These terms tell you who we are, how we will provide orders to you, and other important information.
We may update these terms from time to time – remember to check these terms before you place an order in case anything has changed. The version of these terms in effect as at the time you place an order will apply to that order.
For the purpose of the Data Protection Act (the “Act”), the Data Controller of our Services is Rikshaw Urban Indian Limited. Data Controller is just a legal term that means we have responsibilities of your Personal Information under the Act. Our registered company number is 11430137.
Rikshaw Urban Indian
615 Mansfield Road
Tel: 0115 952 4444
These terms set out how you may place an order for delivery on an Application and govern the provision of such orders. We are responsible for orders placed on an Application, however delivery of your order is arranged by Roofoods Ltd t/a Deliveroo (Deliveroo). We act as agent for Deliveroo for the delivery of your orders.
Before you can place orders using an Application, you must open a Deliveroo account. You can open and manage your account on Deliveroo’s website. The use of your Deliveroo account is subject to Deliveroo’s terms (as amended from time to time), which can be found at https://deliveroo.co.uk/legal.
We do not guarantee the availability of any Application, or that particular items will be available to order from individual sites we operate, or that such individual sites will be available using an Application. Each site has a delivery area and operating hours, which may change at any time. Orders are subject to availability. Descriptions and pictures are illustrative only, products may vary.
We must accept orders placed through an Application before they are confirmed – when your order is confirmed, a contract between us is formed. We are authorised to accept orders on Deliveroo’s behalf. We will send you a confirmation if your order is accepted. If a minimum order value applies to an order, this will be shown on the relevant Application. Fees applicable to your order will be shown on the Application.
Important: Where allergens information is not available on the Application or if you have questions about allergens, please contact us prior to ordering. We cannot guarantee that orders do not contain allergens.
You may cancel an order at any time before we start preparing it by contacting us via an Application, and we will refund your payment (excluding any discount, or voucher that was applied to the order). If you cancel any order after we’ve started preparing it, you will be charged the full price for the order and, if the delivery driver has already been dispatched, for the delivery fee. We may notify you that an order has been cancelled at any time. You will not be charged for any orders cancelled by us, and we will refund payments already made using the same method you used to pay.
YOUR RIGHTS IF SOMETHING IS WRONG WITH YOUR ORDER
You have a legal right to receive goods which comply with these term and other requirements implied by laws. We will provide a refund or account credit in respect of orders that do not comply with your legal rights, unless we reasonably believe that the problem was caused after delivery. We are not responsible for problems outside our control. We may request a photograph showing the problem and may also consider any other relevant information.
AGE RESTRICTED PRODUCTS
Age restricted products can only be sold and delivered to persons aged 18 or over. By placing an order for an age restricted product, you confirm that you are at least 18 years old. Where an order is delivered, you will be asked by the delivery driver to provide proof that you are aged 18 or over before the delivery is completed. Delivery may be refused to any person unless they can provide a valid photo ID proving that they are aged 18 or over, or to any person who is or appears to be under the influence of alcohol. If delivery is refused, you will still be charged for the relevant order and for delivery.
PRICES, PAYMENT AND OFFERS
Prices (which include VAT) are found on an Application. Delivery, service and other fees will be confirmed before you check out. We may operate dynamic pricing some of the time, which means that prices may change while you are browsing. Price changes will not affect items added to your basket in the last two hours or confirmed orders, unless there is an obvious mistake.
Payment for orders may be made on our Application by credit or debit card, or other payment methods. Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment. Payment is made to Deliveroo as our agent. Payment may also be made by using vouchers or account credit. Use of these is subject to Deliveroo’s Voucher and Account Credit Terms.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE THAT YOU SUFFER
We are responsible to you for loss or damage that you suffer that is a foreseeable result of us breaking these terms. We are not responsible for any loss or damage that is not foreseeable. We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so.
As a consumer, you have certain rights under law and nothing in these terms can, or is intended to, limit or remove those rights. Further advice about your consumer rights is available from any local Citizens’ Advice Bureau (https://www.citizensadvice.org.uk/) or local Trading Standards office (https://www.gov.uk/find-local-trading-standards-office).
We have taken every care in the provision of your orders. However, to the extent permitted by law, we provide Applications and orders on an “as is” and “as available” basis, without any promises, conditions, warranties or other terms of any kind.
If either of us delays in enforcing a right under these terms, we can still enforce it later. If a court decides that any part of these terms is illegal or ineffective, the rest of the terms will be unaffected.
These terms contain the entire agreement between us with respect to their subject matter. A person who isn’t a party to these terms has no rights under them, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
These terms are governed by English law, and you can bring legal proceedings in relation to our services in the English courts. If you live in Scotland you can bring legal proceedings in respect of our services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of our services in either the Northern Irish or the English courts.